The plain, fair terms for using NeatAccounts in the UAE.
These terms are the agreement between you and NeatAccounts, a product of Omega CST (“NeatAccounts”, “we”, “us”, “our”), for the use of the NeatAccounts cloud accounting and business management service (the “Service”). By creating an account, starting a trial or using the Service, you agree to these terms. We have tried to keep them plain and fair. If anything is unclear, just ask us.
The Service is offered to businesses operating in the United Arab Emirates. You must be at least 18 years old and authorised to act for your business. By signing up you confirm the information you give us is accurate and that you will keep it up to date.
You are responsible for your login details and for what happens under your account. Keep your passwords safe, and tell us promptly if you think someone has accessed your account without permission. You can invite team members and control what they can see and do.
We may offer a free trial, for example a 3-month trial with no card required. During the trial you get access to the features included in your chosen plan. If you do not subscribe by the end of the trial, your access pauses and your data is kept for a short period (see section 9) so you can still subscribe and pick up where you left off.
You choose a plan and pay the fees shown for it, in UAE Dirhams (AED), plus any applicable VAT. Fees may be billed monthly or for a longer term, depending on the plan you pick. We may change our prices from time to time, and we will give you reasonable notice before a price change affects your renewal.
Subscriptions renew automatically so your accounting service is never interrupted. This matters because NeatAccounts runs your live books, so we keep your system, data and support ready for the next period ahead of time.
Because NeatAccounts is a software-as-a-service accounting system that is made available to you for each subscription period, fees already paid are non-refundable, and we do not offer a money-back option. If you cancel, you keep access until the end of the period you have paid for. This does not affect any rights you have under applicable UAE law that cannot be excluded.
Please use NeatAccounts lawfully and sensibly. Do not use it to break the law, infringe someone else’s rights, upload harmful code, try to gain unauthorised access, or resell or copy the Service without our permission. We may suspend accounts that put the Service, other customers or us at risk, and we will tell you why where we can.
The business and financial data you enter (“Your Data”) stays yours. You give us permission to host and process it so we can provide the Service, keep it running and support you. You are responsible for the accuracy of Your Data and for keeping the records the law requires you to keep. You can export your data while your account is active.
If your subscription ends, we keep Your Data for a limited period, normally 30 days, so you can export it or reactivate. Please export anything you need before you cancel. After that period we may delete Your Data from active systems, and backups are cleared on our normal cycle. Tell us if you need a copy and we will help while your data is still available.
We work hard to keep NeatAccounts available and aim for high uptime, but no online service is available 100% of the time. We may carry out maintenance, and we will try to schedule major work outside busy hours and give notice where we can. Support is available during our published hours.
Some features rely on third parties, for example an accredited service provider for UAE e-invoicing, payment processors, or bank connections. Those services have their own terms, and we are not responsible for them, though we choose partners carefully.
The NeatAccounts software, brand and content are owned by us or our licensors. These terms do not transfer any of that to you. You get the right to use the Service during your subscription, nothing more.
We treat your business information as confidential and only use it to provide and improve the Service, as described in our Privacy Policy. We expect the same care from you regarding any non-public information we share with you.
We provide the Service with reasonable skill and care. To the extent the law allows, NeatAccounts is provided “as is”, and we are not liable for indirect or consequential losses, or for lost profits, revenue or data. Where we are found liable, our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here limits liability that cannot be limited under UAE law.
NeatAccounts is a tool to help you manage your accounts. It is not a substitute for professional accounting or tax advice, and you remain responsible for your filings and for meeting your obligations, including VAT, corporate tax and e-invoicing requirements.
You can stop using the Service at any time, subject to the renewal and cancellation terms above. We may suspend or end access if you break these terms, do not pay, or use the Service in a way that causes harm. Where it is reasonable to do so, we will give you notice and a chance to put things right first.
We may update these terms as the Service and the law change. If we make an important change, we will let you know, for example by email or a notice in the app. Continuing to use NeatAccounts after a change means you accept the updated terms.
NeatAccounts is a product of Omega CST, registered in the Emirate of Abu Dhabi, United Arab Emirates. These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi, and the courts of Abu Dhabi will have jurisdiction over any dispute. We would always rather sort things out directly first, so please talk to us.
Questions about these terms? Email support@neataccounts.com. NeatAccounts is a product of Omega CST, registered in the Emirate of Abu Dhabi, with offices in the UAE and India.